Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our plumbing services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our plumbing services, including your name, contact details, property address, plumbing issue descriptions, access instructions, and payment information. This helps us deliver efficient plumbing solutions and manage service appointments effectively.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality plumbing services and includes:
- Processing service bookings and emergency call-outs
- Managing plumbing assessments and repair schedules
- Coordinating engineer assignments and parts ordering
- Processing payments and managing billing
- Communicating arrival times and service updates
- Providing work completion certificates and guarantees
We handle your information responsibly, using it solely for your plumbing service requirements and essential business operations.
3. Property Information and Service Records
Your property details, including plumbing system information, repair history, access arrangements, and specific installation details are stored securely and treated as confidential. We maintain these records to ensure service continuity and future maintenance efficiency.
Property and service records are accessed only by our plumbing team and are stored on secure systems with restricted access. We maintain service histories for 5 years to facilitate ongoing maintenance, after which they are securely archived.
4. Gas Safety Records and Certifications
For gas-related work, we maintain Gas Safe registration details, safety certificates, and installation records as required by law. This information is used solely for compliance purposes and to ensure the safety of your gas installations.
Gas safety records are stored separately from personal contact details and are accessible only to Gas Safe registered engineers for compliance and safety purposes.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal and property information. All client data is stored on encrypted systems with access limited to authorised team members. Physical job sheets and certificates are securely stored and shredded when no longer needed.
Our plumbing team follows strict confidentiality agreements regarding client information and property details.
6. Service Coordination and Access Information
We store your access instructions, parking arrangements, and property-specific requirements to ensure services are delivered efficiently. This includes keeping records of agreed access times, key safe codes, and any specific property considerations.
Access information is maintained as part of our service delivery process and is accessed only by the operational team.
7. Legal Basis for Processing
By using our plumbing services, you consent to us processing your information as outlined in this policy. This includes processing necessary for service delivery, safety compliance, parts ordering, and business administration.
8. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as parts suppliers for component sourcing, Gas Safe register for compliance reporting, and payment processors for transaction handling.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information or property details to other companies.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
10. Data Retention Period
We retain your personal and service data for as long as necessary to fulfil our services and legal obligations. Plumbing service records are typically maintained for 5 years after your last service to allow for warranty claims and maintenance continuity, unless you request earlier deletion.
Financial records are retained for 7 years for accounting and tax compliance purposes. Gas safety records are retained for 2 years as required by law.
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025